Lowongan Kerja Posisi Spanish-Mexican Tech Support Analysts | Manila, Philippines (ID) di Accenture
DESKRIPSI LOWONGAN KERJA
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The work:
- Act as an interface between the client and the system or application whilst following the principles and procedures of the quality management system
- Define a client’s issue to interpret and design a resolution based on deep product knowledge
- Assist users through Phone, Chat, Email, or tickets raised via Portal following proper Incident Management processes and procedures
- Log, validate, and diagnose user issues on the full range of products and applications used
- Provide users with a solution through information gathering, analytical troubleshooting and problem research, or route or escalate the user to the appropriate resolution group
- Escalate and manage interactions to agreed service levels
- Contribute to continuous improvement of the service
- Meet scorecard targets set in the project/s assigned
What’s in it for you?
- You will be part of a diverse, vibrant, global Accenture/Advanced Technology Center community, continually pushing the boundaries of business capabilities.
- At Accenture you will work on meaningful and innovative projects, powered by the latest ATCP technologies. You’ll be immersed in industry best practices such as event-driven architectures and domain-driven design.
- Accenture will continually invest in your learning and growth. You’ll work with Accenture’s certified practitioners, and Accenture will support you in growing your own tech stack and certifications.
Here’s what you’ll need:
- A bachelor’s degree
- Fluent in Spanish language
- Was previously based or took up residence in Mexico
- Minimum of 2 years’ experience in IT Management and 24/7 Operations Management
- Experience in providing support to customers using incident, requests, problem, and change management
- Must be willing to be assigned in Manila, Philippines
- Willing to work on holidays, weekends, shifting schedules, and extended working hours
Why join Accenture?
- Competitive salary package, company bonuses, and performance incentives
- Night differential
- Loyalty, Christmas gift, Inclusion and diversity benefits
- Paid sick and vacation leaves
- Expanded maternity leave up to 120 days*
- HMO coverage (medical and dental) from day 1 of employment
- Life insurance
- Employee stock purchase plan
- Retirement plan
- Flexible working arrangements
- Accessible locations
- Healthy and encouraging work environment
- Career growth and promotion opportunities
In adherence to Accenture’s process of Identity Verification, your resume or CV must include your photo to ensure the accuracy of your application.
What we believe:
All our leaders are committed to building a better, stronger, and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.
Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.
Accenture is committed to providing equal employment opportunities for persons with disabilities. Please let your recruiter know if you require reasonable accommodation to enable your participation in the recruitment process, they will be happy to assist you.
Informasi Tambahan Lowongan Kerja
Tingkat Pekerjaan : Pegawai (non-manajemen & non-supervisor)
Kualifikasi : Sertifikat Professional, D3 (Diploma), D4 (Diploma), Sarjana (S1), Diploma Pascasarjana, Magister (S2)
Pengalaman Kerja : 2 tahun
Jenis Pekerjaan : Penuh Waktu
Spesialisasi Pekerjaan : Pelayanan, Teknikal & Bantuan Pelanggan / 505, 152
Informasi perusahaan Pemberi Kerja, Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.
Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
Visit us at www.accenture.com.
Accenture Career Centers*
*currently not accepting walk-in applicants
Manila
GF Cybergate 1 Tower Pioneer, Mandaluyong City
Monday to Friday, 8:00 AM to 5:00 PM
GF Plaza B Building, Northgate Avenue, North Cyberzone, Filinvest Alabang, Muntinlupa Monday to Friday, 9:00 AM to 5:00 PM
Ilocos
Valdez Building A, Venvi IT Hub, Barangay 1, San Nicolas, Ilocos Norte
Monday to Friday, 9:00 AM to 6:00 PM
Cebu
16F Ebloc2, Geonzon Street, Cebu IT Park, Cebu City
Monday to Friday, 9:00 AM to 4:00 PM
Stay connected
Facebook.com/accenturejobsph
Twitter.com/accenturejobsph
Youtube.com/accenturejobsph
Instagram: @accentureph
LinkedIn Showcase Page: Accenture Careers in the Philippines
Ready to join us? Upload your updated CV to Jobstreet, then click “APPLY NOW.” If you need special assistance because of a disability, please let us know via email at [email protected] (Please do not send any CV to this email)
Accenture is an equal-opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women.
Informasi Tambahan Perusahaan Accenture
Ukuran Perusahaan : Lebih dari 5000 pekerja
Waktu Proses Lamaran : 12 hari
Industri : Komputer/Teknik Informatika (Perangkat Lunak)
Tunjangan dan Lain-lain : Asuransi kesehatan, Expanded Maternity and Paternity Leave, Retirement Plan, Stock Options, Business Casual, Monday-Friday
Lokasi : Metro Manila
Kami menghimbau agar Anda tidak memberikan bayaran kepada perusahaan atau individu siapapun agar dapat diterima kerja agar dapat terhindar dari penipuan.