Copy Writer (Associate, Operations)

Lowongan Kerja Posisi Copy Writer (Associate, Operations) di PT Concentrix Services Indonesia


Post Date: 19 Feb 2023

Requisition #: R1374366

Location: Jakarta, Indonesia

Job Type: Operations Support

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Essential Functions/Core Responsibilities  

  • Participate in the planning, development, implementation and support of operational activities
  • Answer incoming calls, refer calls to appropriate person, and take messages
  • Respond to customer questions and requests, resolve complaints, and escalate issues as needed
  • Identify ways to streamline operational procedures between or within departments
  • Coordinate rewards and recognitions and other employee engagement activities on the floor
  • Candidate Profile  

  • Bachelor’s Degree in related field from a four-year college or university with less than two years of relevant experience preferred
  • Strong communication skills, both written and verbal
  • Strong attention to detail
  • Sense of professionalism and ability to develop relationships
  • Self-starter, sense of urgency, and works well under pressure
  • Ability to multi-task, prioritize, and meet timelines on deliverable items
  • Proficient in Microsoft Office
  • Career Framework Role  

    Performs routine assignments in the entry level of the Professional Career Band. Uses existing procedures to solve routine or standard problems. Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts. Develops competence by performing structured work assignments. Receives instruction, guidance and direction from others. 

    Supplemental Geographical Information




    • Minimum of two years of college education. No prior call center experience is required

    • Ability to think clearly and can explain simple issues effectively, both written and verbally


    • Ability to effectively communicate, both written and verbally

    • Listen attentively to customer needs and concerns; demonstrate empathy

    • Clarify customer requirements; probe for and confirm understanding of requirements or problem

    • Confirm customer understanding of the solution and provide additional customer education as needed

    • Ability to learn including strong problem solving skills

    • Demonstrate strong probing and problem solving skills

    • Should be able to handle complex queries

    • Should be able to resolve customer queries independently 


    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

    Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

    Informasi Tambahan Lowongan Kerja

    Tingkat Pekerjaan : Tidak Terspesifikasi
    Kualifikasi : Tidak terspesifikasi
    Pengalaman Kerja :
    Jenis Pekerjaan :
    Spesialisasi Pekerjaan : Seni/Media/Komunikasi, Hubungan Masyarakat / 504, 141

    Informasi perusahaan Pemberi Kerja, PT Concentrix Services Indonesia

    PT Concentrix Services Indonesia

    About Concentrix: Concentrix,is a technology-enabled global business services company (Nasdaq listed: CNXC) specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across six continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design.

    Informasi Tambahan Perusahaan PT Concentrix Services Indonesia

    Ukuran Perusahaan : Lebih dari 5000 pekerja
    Waktu Proses Lamaran : 26 hari
    Industri : Call Center/IT-Enabled Services/BPO
    Tunjangan dan Lain-lain : Asuransi kesehatan, 5 days working
    Lokasi : Jakarta Raya


    Kami menghimbau agar Anda tidak memberikan bayaran apapun kepada perusahaan atau individu saat Anda mengirimkan lamaran pekerjaan.