Customer Care & Commerce Agent (Temporary)

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Lowongan Kerja Posisi Customer Care & Commerce Agent (Temporary) di PT Love Bonito Indonesia (Jakarta)

DESKRIPSI LOWONGAN KERJA

About Us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are the leading direct-to-consumer womenswear brand, headquartered in Singapore, with an omni-channel presence across Indonesia and Malaysia, a retail franchise in Cambodia, and are fast expanding into international markets namely Japan, Hong Kong SAR China and United States of America.

Founded in 2010, we are proudly female-founded with more than 70% female representation across our organisation, leadership and STEM roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!).

The Role

You will interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. Understand our customers deeply and provide them with the best experience by managing, improving, and coming up with new initiatives & services.

Main Responsibilities :

  • Communicate with customers by telephone or electronically for order process, payment reminder, follow up cancel order, return order, resi number information, daily/weekly launching blast, etc.
  • Respond promptly to customer inquiries.
  • Analyze customer problems / requests to resolve customer complaints and provide alternatives & solutions.
  • Provide accurate and complete information in accordance with procedures and policies (pricing, delivery information, etc) to customers.
  • Maintain customer databases and manage administration.
  • Organize workflow to meet customer timeframes.
  • Record and follow up the details of customer interactions (inquiries, comments, complaints, and actions taken).
  • Obtain and evaluate all relevant information to handle product and service inquiries.
  • Perform customer verifications and registration of new customer accounts.
  • Direct requests and unresolved issues to the designated resource.
  • Communicate and coordinate with internal departments.
  • Provide feedback and point out problematic areas to the leader to constantly improve internal processes.

Requirements

Requirements & Experiences :

  • High school diploma, general education degree or equivalent.
  • Willing to work in shifting schedule (weekday, weekend, and public holidays).
  • Good Interpersonal skills (listening, communication and positive motivation).
  • Good communication skills (greeting & closing chats, probing, choice of words, listening, and empathy).
  • Knowledge of customer service principles and practices.
  • Knowledge of relevant computer applications and social media platforms (Whatsapp, Line, Live Chat, Facebook, Instagram, Email, etc).
  • Knowledge of administrative procedures.
  • Available for 6 months contract.

What you should be :

  • A customer-centric mindset – always thinking of the customer first!
  • Fun, positive, charismatic and a good team player
  • Charismatic & good motivator to influence a high-spirited team
  • A self-starter, proactive and hands-on approach. Get it done right, and fast!
  • Ability to multitask and work under pressure!
  • Excellent time-management and analytical skills
  • Sensitive to and have the ability to recognize the customers’ needs and wants

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Informasi Tambahan Lowongan Kerja

Tingkat Pekerjaan : Tidak Terspesifikasi
Kualifikasi : Tidak terspesifikasi
Pengalaman Kerja :
Jenis Pekerjaan :
Spesialisasi Pekerjaan : Layanan Kesehatan, Praktisi/Asisten Medis / 513, 111

Informasi perusahaan Pemberi Kerja, PT Love Bonito Indonesia (Jakarta)


Love, Bonito adalah Fashion E-commerce brand yang dirintis tahun 2006 melalui passion-project kecil. Dengan menekankan nilai “dibuat oleh wanita, untuk wanita”, Love, Bonito berkembang konsisten dan menjadi salah satu brand fashion terdepan di Asia Tenggara. “ Empower women’s confidence by educating them to dress well and right ” adalah mimpi & visi kami, untuk membawa dampak positif bagi seluruh wanita Indonesia.

Tim Love, Bonito dipenuhi dengan individu yang passionate, dinamis, innovative dan kekeluargaan. Dari pencinta mode, marketer handal sampai tech-professionals, kami mempunyai satu fokus yaitu the Love, Bonito Women. Dia adalah alasan dibalik semua ini. Dengan menjunjung tinggi kepentingan data, produk berkualitas, dan content yang bermakna, kami bertujuan untuk menginspirasi generasi Indonesia. 

Dengan mimpi dan visi yang besar, kami mencari personil – personil yang mempunyai pemikiran dan hati yang sejalan. Jika kamu mencari pekerjaan yang fresh, dinamis, selalu mendorong perkembangan & dikelilingi dengan energy positif, mungkin Love, Bonito adalah tempat yang cocok untuk kamu. Let’s make an impact together! 

Informasi Tambahan Perusahaan PT Love Bonito Indonesia (Jakarta)

Ukuran Perusahaan : 51 – 200 pekerja
Waktu Proses Lamaran : 28 hari
Industri : Retail/Merchandise
Tunjangan dan Lain-lain : Tip, Asuransi kesehatan, Waktu regular, Senin – Jumat, Kasual (contoh: Kaos)
Lokasi : Jakarta Selatan

Kami menghimbau agar Anda tidak memberikan bayaran kepada perusahaan atau individu siapapun agar dapat diterima kerja agar dapat terhindar dari penipuan.