Lowongan Kerja Posisi Customer Service Staff – Full Time (Cikarang) di PT. PERSOLKELLY Recruitment Indonesia
DESKRIPSI LOWONGAN KERJA
JOB DESCRIPTION
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide pricing and delivery information
- Perform customer verifications
- Set up new customer accounts
- Process orders, forms, applications and requests
- Organize workflow to meet customer timeframes
- Direct requests and unresolved issues to the designated resource
- Manage customers’ accounts
- Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Record details of actions taken
- Prepare and distribute customer activity reports
- Maintain customer databases
- Manage administration
- Communicate and coordinate with internal departments
- Follow up on customer interactions
- Provide feedback on the efficiency of the customer service process
QUALIFICATIONS
- 23-27 years old.
- Education minimum Diploma / equivalent / higher
- Experienced in working with customer support, Administration, e-commerce, or purchasing
- Domicile in Cikarang/ Bekasi area (Willing to stay nearer)
- Strong “Detail” oriented, Positive attitude & language, self-motivated
- Ability to stay calm when customers are stressed / upset
- Good computer literacy (Ms. Office)
- Good & clear communication (English speaking)
- Problem-solving skill,
- Empathy & patience, Confidence & Adaptability, Desire to learn
- A willingness to go to extra mile
- Good telephony manner
Informasi Tambahan Lowongan Kerja
Tingkat Pekerjaan : Pegawai (non-manajemen & non-supervisor)
Kualifikasi : Sertifikat Professional, D3 (Diploma), D4 (Diploma), Sarjana (S1)
Pengalaman Kerja : 5 tahun
Jenis Pekerjaan : Penuh Waktu
Spesialisasi Pekerjaan : Pelayanan, Layanan Pelanggan / 505, 134
Informasi perusahaan Pemberi Kerja, PT. PERSOLKELLY Recruitment Indonesia
PERSOLKELLY is one of the largest recruitment companies in Asia Pacific providing comprehensive end-to-end workforce solutions to clients.
Headquartered in Singapore, the company was established in 2016 and is a joint venture between Kelly Services, Inc. and affiliates of PERSOL HOLDINGS Co. Ltd.
Today, PERSOLKELLY operates more than 45 offices across 13 markets including Australia, China, Hong Kong, India, Indonesia, Korea, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand, and Vietnam.
For more information, please visit www.persolkelly.com
Informasi Tambahan Perusahaan PT. PERSOLKELLY Recruitment Indonesia
Ukuran Perusahaan : 1001 – 2000 pekerja
Waktu Proses Lamaran : 27 hari
Industri : Manajemen/Konsulting HR
Tunjangan dan Lain-lain : Asuransi kesehatan, Waktu regular, Senin – Jumat, Bisnis (contoh: Kemeja)
Lokasi : Cikarang
Kami menghimbau agar Anda tidak memberikan bayaran kepada perusahaan atau individu siapapun agar dapat diterima kerja agar dapat terhindar dari penipuan.