CX Consultant

Lowongan Kerja Posisi CX Consultant di ABeam Consulting Indonesia


Job Responsibility

  • Visualize Customer Journey in a Finance industry, identify challenges from current operation, and define CX strategy, focusing on BtoC (Business to Customer).
  • Aligning CX Strategy with latest Technology and proposed tools (such as Website, CRM Tools such as Freshmarketer, Freshdesk, SEM, etc.), implementation approach, including ROI analysis.
  • Aligning CX Strategy with Client’s Digital Marketing initiatives and proposed the most effective approach, including Customer profile, Digital Advertising method, KPI definitions, etc.
  • Monitor & analyze the result of CX initiatives, identify improvement points and propose for improvement through PDCA activities.
  • Up to date with overall Client’s Industry, including competitor analysis, market research for latest trend & technology and provide insights to the Client.
  • Well versed in Customer needs & behavior, especially in Indonesia market and taking pro-active steps to maintain positive experience.
  • Keep learning and developing new skills, as well as encourage team member’s skills development.

Required Skills/ Experience

  • Strong CX background with proven Track Record (especially in BtoC centric in Finance industry), preferably with more than 5 years experience.
  • Extensive experience in gathering and visualizing CX information, through empathy, listening skills, and desktop research.
  • Good communication and interpersonal skill. Not hesitate to discuss with Clients at Managerial level and good at constructing relationship.
  • Ability to collaborate with various Stakeholders (Business, Technical), proceed and coordinate the Project through proper Project Management methodology.
  • Flexible and agile, in accordance to the very dynamic nature of CX; Quick to pin-point Critical issues that need immediate fixing and also identify opportunities to build stronger Customer experience.
  • Ability to gather, interpret, analyze and visualize Data as the result of any CX initiatives.
  • Integrity, curiosity and strong willingness to learn new things from any situation as a professional consultant.
  • Able to quickly adept with the latest Trend & Technology in CX & Digital Marketing fields.
  • Fluent English for both speaking and writing.

Informasi Tambahan Lowongan Kerja

Tingkat Pekerjaan : Pegawai (non-manajemen & non-supervisor)
Kualifikasi : Sarjana (S1)
Pengalaman Kerja : 5 tahun
Jenis Pekerjaan : Penuh Waktu
Spesialisasi Pekerjaan : Penjualan / Pemasaran, Digital Marketing / 503, 203

Informasi perusahaan Pemberi Kerja, ABeam Consulting Indonesia

ABeam Consulting is one of top management consulting firms operating globally with 6,485 employees including Japan, Asia, US, and Europe (As of April 1, 2021).

“Real Partner”—it’s a brand statement that expresses the management philosophy of ABeam Consulting, distilling into a couple of words the stance our company takes, and the value we pledge to our customers. As a Real Partner in helping our clients realize transformation, we walk together with our clients through all the struggles and triumphs along the way, no matter how long the road, how steep the climb, or what difficulties we face. In order to serve as a Real Partner, three elements are essential: Real People, Real Solutions and Real Results.

Our Mission

We bring success to our clients, continuously contribute toward enhancing their corporate value, care for people and deliver results through innovation.

Our Vision

Once a partner and forever after, we shall be your Real Partner. Asian in origin but global in scope, we are not bound by any one stereotypical globalization strategy. Instead, we take the utmost advantage of the characteristics of the client and locate.

Our Core Values

With our eye on a common future and sharing the pleasure of success together as a Real Partner, we are honest and passionate in our consulting work as we seek our clients’ real needs for change.

Informasi Tambahan Perusahaan ABeam Consulting Indonesia

Ukuran Perusahaan : 51 – 200 pekerja
Waktu Proses Lamaran : 25 hari
Industri : Konsultasi (Bisnis & Manajemen)
Tunjangan dan Lain-lain : Tip, Asuransi kesehatan, Waktu regular, Senin – Jumat, Bisnis (contoh: Kemeja), Jamsostek
Lokasi : Jakarta Selatan

Kami menghimbau agar Anda tidak memberikan bayaran kepada perusahaan atau individu siapapun agar dapat diterima kerja agar dapat terhindar dari penipuan.