Digital Support Analyst

Lowongan Kerja Posisi Digital Support Analyst di IKEA Indonesia


When you lead by example, anyone can be a leader.

What you’ll be doing day to day:

  • Provide technical support and insight to user according to the service level agreement and liaise effectively with vendor to solve the issue when required for Ecommerce website and related application for DFI IKEA. Working in shift, ad-hoc request and non-business hours (e.g. weekend, night and public holiday) is required
  • Monitor the application performance based on the statistics or report to make the recommendations and implementation for improvement of application’s performance, escalate unresolved issues to appropriate cross-functional support and/or business teams when additional information is required to resolve a ticket
  • Work closely with DFI IKEA IT, vendor and IKEA IT of various professions for smooth implementation & maintenance
  • Proactively identify continuous improvement opportunities in applications and related processes.
  • Monitor the application performance based on the statistics or report to make the recommendations for improvement of application’s performance
  • Conduct system Quality Assurance Testing and assist in User Acceptance test; perform deployment or upgrade of mission critical applications and systems
  • Minimize failures and ensure adequate performance and operation of the systems by continuously monitoring the performance⁄ operation, quickly diagnose and address any problems

We want you to be a person who:

  • Degree qualification in Information Technology related discipline with at least 2 years of proven experience in a global company, with solid application support
  • Excellent communication skills in English is mandatory
  • Hands-on experience with different technologies such as Java, JavaScript, and cloud-based technologies
  • Knowledge in Retail & Ecommerce industry will be favorable
  • Ability to think logically and provide solution-based suggestions with attention to details
  • Strong technical aptitude – you can quickly learn and implement new technologies
  • Knowledge in current ERP system (Microsoft Dynamics NAV/Business Central) is a plus

You are a passionate person ready for bigger scope of responsibility. You are you curious to challenge existing ways of working and able to develop new knowledge, skills & behaviors. You create an environment where IKEA’s values are a strong and living reality that adopts the diversity of co-workers and visitors.

Informasi Tambahan Lowongan Kerja

Tingkat Pekerjaan : Pegawai (non-manajemen & non-supervisor)
Kualifikasi : Sertifikat Professional, D3 (Diploma), D4 (Diploma), Sarjana (S1), Diploma Pascasarjana, Gelar Professional, Magister (S2)
Pengalaman Kerja : 2 tahun
Jenis Pekerjaan : Penuh Waktu
Spesialisasi Pekerjaan : Komputer/Teknologi Informasi, IT-Perangkat Lunak / 508, 191

Informasi perusahaan Pemberi Kerja, IKEA Indonesia

IKEA, the world’s largest home furnishing retailer, opened its  first store in Indonesia, Alam Sutera (Tangerang) in 2014. Our co-workers has been growing up to 194,000 co-workers worldwide. Our culture is based on the spirit of togetherness, enthusiasm and fun. And we’re always looking for people who share our positive attitude and values.

Informasi Tambahan Perusahaan IKEA Indonesia

Ukuran Perusahaan : 501 – 1000 pekerja
Waktu Proses Lamaran : 29 hari
Industri : Retail/Merchandise
Tunjangan dan Lain-lain : Asuransi kesehatan, Casual/Uniform, Regular Hours (Monday-Friday)/Shift Required
Lokasi : Tangerang

Kami menghimbau agar Anda tidak memberikan bayaran kepada perusahaan atau individu siapapun agar dapat diterima kerja agar dapat terhindar dari penipuan.