Regional Service Transformation Project Manager, Grab Support Financials

Lowongan Kerja Posisi Regional Service Transformation Project Manager, Grab Support Financials di PT Solusi Transportasi Indonesia


Life at Grab:

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles – the 4Hs: Heart, Hunger, Honour, and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to Know the Team:

More than 6 in 10 Southeast Asians are unbanked or underbanked today. Grab Financial Group (GrabFin) aims to change that by empowering everyone with simple, transparent, and flexible financial products (e-wallets, financing, insurance and wealth). We promote ease to our Consumers as well as our Driver and Merchant Partners in using these financial 

This is an opportunity for a high caliber project manager with financial industry experience to be part of the team of a fast evolving consumer centric organization with the mission to support our users on the journeys of their lives with a world class experience across Southeast Asia.

Get to Know the Role:

This role is responsible for the end-to-end project management of transformational initiatives with scope including but not limited to operational process transformation; organization optimization; service quality assurance and people development across Southeast Asia.

The Day-to-Day Activities:

  • Project manage and track regional initiatives within Grab Support, Product and Tech, with the objective to transform Grab support for financial services to world-class standard 
  • Regional person in charge to oversee service quality audits and coaching metrics, review reports and dashboards to generate insights and highlight improvement opportunities 
  • Be accountable from project inception to closure : 
  • Be able to understand and articulate strategies and plans to cross-functional project team members and stakeholders, 
  • Oversee execution with proper project governance and regular reporting to drive deliverables, 
  • Advocate change management
  • Track target metrics and control project financials
  • Identify risks and prepare mitigation tactics
  • Explore: Uncover best customer insights through customer research and analytics in order to support decision-making
  • Launch: Propose and launch impactful projects that lift the consumers’ and partners’ experience to world-class levels
  • Deliver: Lead cross-functional teams to implement changes at light speed
  • Influence: Work closely with senior executive stakeholders to make impact happen
  • Try, break, succeed, repeat
  • Lead the charge: Influence and serve in order to deliver through others

The Must-Haves:

  • At least 7 years of relevant experience in driving organization transformational initiatives in the financial industry
  • Familiar with SE Asian e-commerce and digital payment landscape, especially in Indonesia
  • Demonstrate deep domain experience and knowledge of change management, and people development in the Customer Service context is a definite advantage
  • Excellent problem-solving, critical thinking, and applying sound project management to assigned work
  • High level of flexibility in working in a high-pressure working environment, used to managing multiple projects/programs
  • Storyteller – Able to create and deliver powerful communications to bring senior stakeholders along
  • Fast on the feet – Demonstrated ability to problem solve in unfamiliar territory
  • Commando – Able to work fast in small teams but with broad organizational reach
  • Visual person – Ability to use data visualization to summarize meaningful insights
  • Bachelor’s degree with a strong academic track record
  • Experience in engaging across Asian markets and cultures
  • Flair for numbers, strong analytical skills, and structured process thinking, attentive to detail

Our Commitment:

We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey toward creating inclusion at Grab for all Grabbers.

Informasi Tambahan Lowongan Kerja

Tingkat Pekerjaan : Manajer/Asisten Manajer
Kualifikasi : Sarjana (S1)
Pengalaman Kerja : 7 tahun
Jenis Pekerjaan : Penuh Waktu
Spesialisasi Pekerjaan : Penjualan / Pemasaran, Pemasaran/Pengembangan Bisnis / 503, 139

Informasi perusahaan Pemberi Kerja, PT Solusi Transportasi Indonesia

Informasi Tambahan Perusahaan PT Solusi Transportasi Indonesia

Ukuran Perusahaan : 201 – 500 pekerja
Waktu Proses Lamaran :
Industri : Komputer/Teknik Informatika (Perangkat Lunak)
Tunjangan dan Lain-lain : Tip, Asuransi kesehatan, Kasual (contoh: Kaos)
Lokasi : Jakarta Raya

Kami menghimbau agar Anda tidak memberikan bayaran kepada perusahaan atau individu siapapun agar dapat diterima kerja agar dapat terhindar dari penipuan.